Shipping policy

Order Processing

Orders are normally processed within 1–3 business days. Processing times may be longer during holidays, promotions or periods of high order volume.

Shipping Rates

Free standard shipping is available on eligible Canadian orders of CA$99 or more, before tax and after discounts. Shipping rates for orders under CA$99 are calculated at checkout.

Additional charges may apply to remote destinations or oversized freight items. If an extra charge is required and is not shown at checkout, we will contact you for approval before shipping your order.

Delivery Estimates

Estimated delivery times are shown at checkout whenever available. Most Canadian orders arrive within 3–10 business days after dispatch. Delivery estimates are not guaranteed and may be affected by weather, carrier delays or remote-area service.

Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information when tracking is available.

Carriers

We may use Canada Post, Purolator, UPS, FedEx or another suitable carrier depending on the product size and destination.

P.O. Boxes

Small items may be eligible for delivery to a P.O. box. Oversized products, including many cat trees and pet appliances, require a valid street address.

Address Changes and Order Cancellations

Please email info@tnest.ca as soon as possible if you need to change or cancel an order. We cannot guarantee changes after an order has entered processing or has been shipped.

Damaged, Missing or Lost Packages

Please inspect your order when it arrives. If your order is damaged, missing an item or appears to be lost in transit, contact info@tnest.ca as soon as possible with your order number and photos when applicable. We will work with the carrier and assist with the next steps.

Questions

For shipping questions, contact info@tnest.ca.