FAQ

Q&A
Q1: What types of products does TNest offer?
A: TNest specializes in premium smart pet devices and daily life products designed to enhance the well-being and convenience of pet ownership. Our range includes automated feeders, smart collars, interactive toys, and other innovative devices that simplify pet care.
Q2: How do your smart pet devices improve daily life for pets and owners?
A: Our smart devices are designed to make pet care more efficient and stress-free. For example, our automated feeders ensure your pet is fed on time, even when you're not home, while our smart collars offer real-time tracking and safety features. These products help you manage your pet’s needs with ease and peace of mind.
Q3: Are TNest products safe for my pet?
A: Absolutely. At TNest, safety is our top priority. All our products undergo rigorous testing and quality control to ensure they are safe and durable for everyday use. We use pet-friendly materials and advanced technology to provide the best care for your furry friends.
Q4: How do I set up and use TNest smart devices?
A: Each TNest product comes with a detailed user manual and easy-to-follow setup instructions. Additionally, we offer online tutorials and customer support to help you get the most out of your smart pet devices.
Q5: Do your products come with a warranty?
A: Yes, all TNest smart devices come with a 1-year warranty to guarantee your satisfaction. This warranty covers any manufacturing defects or issues with normal use. Please refer to the specific product page for more detailed warranty information.
Q6: How can I purchase TNest products?
A: You can purchase TNest products directly from our website. Simply browse our online store, add your desired items to your cart, and proceed to checkout. We offer secure payment options, and we currently ship to locations across Canada.Q7: What is your return policy?
A: We want you and your pet to be completely satisfied with your purchase. You can return your TNest product for any reason within 7 days of receiving it. Additionally, if for any reason you’re not happy with your TNest product, you can return it within 30 days of purchase for a full refund. The product must be in its original condition and packaging. Please visit our Returns page for more details.
Q8: How can I contact TNest for support or inquiries?
A: Our customer support team is here to help! You can reach us via email, phone, or through the contact form on our website. We’re committed to providing prompt and helpful assistance with any questions or concerns.
Q9: Where are TNest products manufactured?
A: TNest products are designed and manufactured with the highest quality standards in mind. We work with trusted partners who share our commitment to excellence, ensuring that every product meets our strict quality control criteria before reaching your pet.